This was the 1st item I sold on ebay. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. eBay rep then said to use PayPal to "Send Money" to his e-mail address. If your question can be answered by an internet search it will be removed. When I try to refund him (minus 10%) on eBay, I don't have the option to do anything other than refund in full (minus original shipping). Item is a used phone with damaged screen. I am going to pay with PayPal using MoneyPak. My question is, if the product isn't as described or doesn't function like I thought it would, is there any ⦠use the following search parameters to narrow your results: Block out all personal information. Ebay told the Observer that business sellers canât appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. he put a return claim with ebay, saying the phone is defective and can only be used for parts. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. If a buyer submits a INAD then you have to accept the return and pay return shipping regardless if the buyer's claim is legitimate or not. Nearly everything we list is No Returns Accepted. In the eBay resolution centre. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. eBay will side with the buyer irrespective of your return stipulations, they mean nothing really. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. Since they just plain don't want it, message them and say if they want to return it they pay for return shipping. I listed 4 pictures and stated the truth about my item. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. It is a 'returns not accepted' item. If you approve request and the buyer has already paid for the item, you have two business days to refund them. Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! They need to rethink this or thy'll find that they loose business. He agrees. Use the stickied scam thread, which can be found here. And the silk ribbon was not silk. The dice seems loaded against the seller. I get it back. No Returns Accepted - Buyer Requests Return. Most people say to call ebay. Not fitting is not a reason for return - unless she's happy to pay costs for return postage! Ebay is very unfair regarding a seller who puts no returns accepted on their auction pages. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. I don't want any negative feedback. I approve the return. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! Ok I'd better check with Ebay what they would agree to. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. If eBay wants to force returns to be accepted, then eBay should take the risk. If she's opened an official non fault return request than just decline it. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage Do not post a new topic about scams. No Returns Accepted - Buyer Requests ReturnQuestion (self.Ebay). Please no low quality posts. Abuse will be removed and result in a ban. No - don't accept it. To comment on this thread you need to create a Mumsnet account. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. So I just won an auction on eBay and it says no returns accepted. Creating an eBay returns policy . In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. In my experience this only leads to a defect on your account and ebay telling you to refund. Thanks for any help you can offer! You don't have to accept the return because they don't fit. These will be removed. DOXXING. The dress was worth $300 to begin with The buyer has requested a return from their Purchase history in My eBay. Be respectful to other users at all times and behave in a civil manner. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. Got stung with that a week or two ago. I also stated that I don not accept returns. Shipping internationally using eBay International Shipping. eBay phone support told me to refund via PayPal. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Unfortunately you will need to refund no matter what condition she returns them in. If you donât comply, the buyer gets a full refund (from the sellerâs Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. 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