I message the seller through the return system and give return details and instructions. The seller has two days to inspect the returned item and issue a refund to the buyer. Tip You can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. I do not see that button, is there another way. ? If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven’t sent it yet. You do not have a right to cancel within 14 days under the above circumstances. Once your in the returns details page on the right side, click "cancel/close return" link so that you can successfully close/cancel the returns. Send an eBay shipping label To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. You can also cancel a transaction from Seller Hub or My eBay – see the instructions below to find out how. The seller has two days to inspect the returned item and issue a refund to the buyer. Please read the above discussion - there is NO "close/cancel return" button or link - that's the problem here! The only way to have a return request cancelled is if it is performed by the buyer. Cancel an order you made within the last hour. However I recently had an item returned in a poor condition (buyer had spilt something on the clothing) so I obviously wanted to return this back to the seller. Give him the partial refund and tell him to close the Return as agreed....otherwise it's a case of wait for it to time out. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. After you cancel, we'll let the buyer know. The seller will also pay for return shipping.. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. You can also cancel a transaction from Seller Hub. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Send an eBay … When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. I think the whole point of this thread is that there is no option to cancel the return from that screen. I was arguing my case in the resolution centre and by accident i clicked accep return and pay for the postage yourself instead of send messaged :/. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. From past experience I know that ebay generally reject appeals - so I guess I will be out of pocket yet again ! EBay's stated policy is to support the buyer unless they can determine that the item matched the description. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. I returned a faulty item and the seller has provided a replacement. Select the More actions dropdown menu and select Cancel this order. You can choose whether to accept returns if a buyer changes their mind about a purchase. Once you receive their request, you’ll have 3 days to approve or decline it. eBay say no. Sellers have no reason to pressure a … The seller will also pay for return postage.. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. No, your reply doesn't help. Who pays the shipping costs depends on why you're returning it. You haven’t opened an unpaid item case. You can cancel a transaction by selecting the button below. 5,046 Views Is there an option on his end to cancel the started return even though i've accepted it? Who pays the shipping costs depends on why you're returning it. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … Here’s how: Go to Purchase history - opens in new window or tab and find the order you want to cancel. Id' take option 1 and then get the buyer to 'buy' the replacement, unless the buyer can cancel the return request from their end. That's fine and I've agreed with them to send a replacement. there is no cancel the request button or even a button to message the buyer. Return postage for buyers. After you cancel… When the seller has accepted your return, you may need to send the item back to them. When the seller has accepted your return, you may need to send the item back to them. I'm pretty sure you can cancel it but I don't know for certain. am I going to have to do this everytime someone opens a return request and says they want a replacement instead? and look for the item that you have problem's with. A partial refund for a defective phone always sounds suss to me. Return postage for buyers. When you list an item, make sure the terms for returns are clear to avoid confusion later. Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. With are both happy with the solution but the system will not let me close the issue now that the seller has recived the item. Cancel an order you made within the last hour. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Still a big pain if you dispute the return request. Once on the Resolution Centre, scroll down until you see. You can cancel a transaction as long as: You haven’t sent the item yet. Log in to your "eBay account"2. Option to exchange an item (wrong size, wrong item sent) - I would have thought that was an obvious one, Option to reject a return (amazon do) with reason for rejection, Option to make a partial payment if the returned item is not as new, Option to return the item back to the seller, Option to exchange an item (wrong size, wrong item sent), Try; my ebay....underneath click on purchase history...scroll down large sections to returns and cancelled orders then click on blue box at right view return details...etc joco. So your buyer wants the phone even cheaper? So we're left to abandon the attempt and the seller has lost time and money through no fault of their own. You would think the returns page on the sellers account would have a 'sending replacement' option where the seller can also add any extra postage and then the buyer gets a chance to confirm. Can't even guarantee they'll do it over the phone. No-one says it's fair, it's just the reality of selling on eBay today. If you buy from a UK registered business seller you do. If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances. Accept the Return and Move On . I've had an item exchanged by the seller and because there's no refund due, the Return case is now sitting in limbo awaiting a Refund that's never going to happen and I can't do anything about it. link so that you can successfully close/cancel the returns. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've had a customer request a return, they then emailed and said they don't actually want a return they want a replacement. In my case I was offered a 50% refund, but the seller accidentally offered me 25% instead, which I declined - having declined an offer it does not seem possible to close the case. Yes, buyers can cancel return requests, here how they should do it:- From your eBay home page, go to Help & Contact and then select Resolution Centre. eg the ebay returns system is very frustrating and inflexible. It only gives a history of your resolution transactions. Today, you will learn how to cancel a bit on eBay. Daft eBay so inflexable. I did not recive the 'ready for collection' emails and so it was automaticly sent back. If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Once on the Resolution Centre, scroll down until you see Your cases. Once on the Resolution Centre, scroll down until you see Your cases. The returnId parameter identifies the return to be canceled, and the buyerCloseReason field indicates that the buyer received a … After waiting over an hour to be connected to the specialist, as soon as I was the customer emailed me back and agreed to cancel the return request. If you approve it and the buyer has already paid for the item via PayPal or eBay intermediate … The only way to have a return request cancelled is if it is performed by the buyer. The buyer has since contacted me saying a partial refud would be fine however if i pay this through PayPal what's to stop him escalating the returns to eBay as i have until 31st August to provide a returns label and after that he may ask eBay to take the money off me for a label and proceed with the return, getting the full refund price as well as the partial refund? For all other return reasons, the new auto-accept & auto-refund process is as follows: Buyer requests a return. Cancel a transaction. Why would he be willing to pay ANYTHING for a defective phone. Go to you're messages and it will show a return request there from the seller in question. You will have to send them an email and give them the instructions and ask them to process the return request. Here’s how: Go to Purchase history - opens in new window or tab and find the order you want to cancel. If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction. You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Select the More actions dropdown menu and select Cancel this order. If a buyer asks you to cancel an order, they’ll need to send you a cancellation request. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Select See request details in the More actions dropdown menu. I would assume you'd need to call eBay and let them know. Choose the corresponding case/s that you need to act on (or in your case, cancel). Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. and find the order you want to cancel. I've advised the seller and suggested we just let it 'time out' - maybe I'll get the option to close instead of escalating to ebay customer services? Sellers have no reason to … This issue has not been solved. Input. Here's how to close/cancel return: 1. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. This wikiHow teaches you how to close an open case against a buyer on eBay. when the item is returned you then at least have a few more options available eg partial refund or closing the return. If they've already paid, they'll get a refund. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. As long as the cancellation is per buyer request, most sellers will comply. Surely removing all flexibility from a seller's interaction with buyers cannot really be to the latter's advantage? I have the same issue. Choose the corresponding case/s that you need to act on (or in your case, cancel). If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. My issue is that have just sent them a final message with the details & some how when the message finished the original screen was there where you can choose an option to Accept the return, Send a message etc & I have accidently clicked the submit button & it started a return. If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven’t sent it yet. Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. In all but name eBay has become sale or return. I had a high value item sent to Argos for pickup. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The label is hardly likely to be used if they want to keep the phone. To cancel a Return request: Go to your Purchase history and find the item. Setting Up a Buyer-Friendly Return Policy . In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Copyright © 1995-2020 eBay Inc. All Rights Reserved. eBay's money-back guarantee may mean that a return is unavoidable. Select the More actions dropdown menu and select Cancel this order. If you’re a managed payments seller, or if the buyer paid using PayPal, a full refund will be issued automatically.. The buyer wanted a return for a mobile phone stating it was defective. The buyer hasn’t asked eBay to step in and help because they didn’t receive the item. Requesting a Refund If you are not logged in to eBay automatically, click Sign In in the upper-right … Almost 100% sure there is no way to undo a return on the page. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. There is no cancel/close button. It's quite possible the phone is fine, and he's just scamming you to get it cheaper. How to cancel a transaction. The problem is on the return request I only have two options: So what do I do now? When they do the seller gets the ok to send it again. eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. He can't have both...if you give a partial refund it registers on eBay too so if he subsequently wants a full refund you will only be refunding the difference. I would like to cancel the return request, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Keep everything on Ebay returns history so Ebay know whats going on, Yes, buyers can cancel return requests, here how they should do it:-, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Here's how to close/cancel return:1. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Choose the corresponding case/s that you need to act on (or in your case, cancel). As long as the cancellation is per buyer request, most sellers will comply. Next to it on the left side under activity, click "purchased history" and look for the item that you have problem's with.4. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I guess the best option is to email the customer and work it out that way. Cancel a transaction. ___________________________________________________________. This wikiHow teaches you how to close an open case against a buyer on eBay. .......................................................................................................... Can a BUYER CANCEL an accepted returns request? Yes ebay - why not use ebay design / programmers who actual do ecommerce and sell on ebay then sellers would get the tools and systems they need raher than what YOU think we need. I rang ebay who said that was not possible and either refund the customer or wait until the return was escalated in order to appeal. If you log in already, click "my ebay" on the upper right side beside the bell.3. After that once you see the item on the further right side, click "see returns details".5. Unfortunately, it's not possible to reverse an action for a request, but accepting the return isn't necessarily a bad thing to do (by which I mean, although it progresses the request, it also means any further action has to be taken by the buyer, whereas by not doing it, the request officially awaits your action). If the item is returned used or damaged, you … The seller has agreed to send it again and I have agreed to pay for the postage again. The buyer cancels the specified return and provides an optional explanation. Selling on eBay to receive the item back to them the upper right side beside the bell.3 want the.. 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