Thanks for finding that bit in the support pages. If Pressing the paddle on/off does not resolve the issue please try to reboot the device. If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. The support page says it will only work with the classic app. Yes. Same thing here. One went bad and I replaced it and now it has gone out. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. A light on the module will quickly flash green. I would have to re associate the switches with their automations. Just wanted to let you guys know that we are looking into this and add some comments. Long live classic!!! Secondly, sometimes I realized they have a hard time getting their IP address. written permission of Leviton Manufacturing Co., Inc.. TECHNICAL SUPPORT For additional information contact Leviton’s Technical Support at: 1-800-824-3005 or visit Leviton’s website at www.leviton.com INSTALLATION INSTRUCTIONS Switch with Wi-Fi® Technology Cat. 3. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. It's so simple to set up and use. General Discussion. I am terribly sorry for the understandable frustration that you are currently experiencing with the Hub and with the new SmartThings app. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. We are escalating this ticket in order to further investigate. Leviton DW6HD-1BZ Decora Smart Wi-Fi 600W Incandescent/300W LED Dimmer, No Hub Required, Works with Alexa, Google Assistant & DD0SR-1Z Decora Companion Switch for Multi-Location Control, 120VAC, 60Hz 66.36 $ 66 . I’m having the same issue. Now try pairing again. Called support…they are “researching” the issue but no ETA. Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. Which mobile app are you using? Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. Weird thing is that they were both in the same location. It’s not all the switches and it’s not the same switches every time. I would suggest getting in touch with support and see what they say. SmartThings Classic or SmartThing (Samsung Connect)? That is about a $550 investment. Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. Leviton squeezes a Wi-Fi radio, a dimmer switch, and an entire Amazon Alexa-compatible smart speaker into its Decora Smart Voice Wi-Fi Dimmer with Alexa. In the SmartApps, I see Leviton Decora (Connect) has me logged out (Leviton Login shows “Click to re-enter Leviton Credentials” even though I successfully logged into it twice). First: The switches work flawlessly. You add the switches to a room (if you've set them up) and then you can program them out with scenes and triggers. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. Anyone have a workaround? I am also in this situation. Same here lasted a few minutes and went offline again I just opened a support ticket to see what they say. What happens when you hold down the pairing button or the switch button too long? New firmware releases often result in a bunch of trouble tickets, so…. The only way to get them back … 36 74.98 $74.98 Remove from any SmartApps or Dashboards, then try again". I just installed a decora smart dimmer to control 4 lights in an atrium. Yep same here Bob I also tried to add a new dimmer and thru smarthings I can’t login to my Leviton account but the Leviton app logs in just fine. The locator LED will quickly flash green. Leverages the Leviton Decora form factor with matching color change kits, multi-way devices, wall plates and more. The green locator LED turns on, but it will not turn on my lights. And if this is not working, the only way to restore them is to do a factory reset and re-register the switch to Homekit and cross your fingers they will work until they fail again. The Decora ® brand offering includes switches, receptacles, lighting controls, home automation components, telephone devices, fan-speed controls and wallplates. What if my Leviton devices won't pair with the Hub? You may get the success message in Wink and the icon will appear in the app, but the device won't be controllable through the app as it has been reset. Has anyone else seen this? Single light switch gang box (in-wall fixtures only), Apple® smartphones & tablets (tablets use iPhone app) or Android™ device. So I own 13 of these devices. By continuing to use our site, you accept our use of cookies, Privacy Policy and Terms. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. On the Leviton app, it says “Accessory Not Reachable”. When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. Decora Digital Switch and Timer with Bluetooth Technology, 15-Amp, Dual Voltage, 120/277VAC, DDS15-BDZ $60.50 LevNet RF 902MHz Decora Rocker Wall Switch Receiver, Non-Neutral, WSS20-G9N How will I know when the in-wall module is in pairing mode? If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. Is there a work around? SOLVED. Leviton Switch stopped working It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. Do Leviton lighting products work with Amazon Alexa and Wink? BTW…the new app sucks! 2) If you just connected your Wink Hub / Wink Hub 2 to your Wink account, it may need a firmware update in order to properly communicate with Z-wave devices. Selected Leviton switch as it would work over an existing WiFi network without additional bridges or … Anytime. I installed and set both of them up in about 15 minutes. That should pull in all the switches from the Leviton account. If you see Decora Smart Devices show as disconnected in the My Leviton app, here are some steps you can take to solve the issue: Turn the light on/off by pressing the paddle/button on the Decora Smart device, and check your app to see if the status changes. Leviton Decora Switch Issues. I am using HomeKit as the controller and AppleTV4G as a hub. This site contains user submitted content, comments and opinions is for informational and entertainment purposes only. Works with Amazon Alexa and Google Assistant, No Hub Required. My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! shaw.damon December 14, 2018, 4:32am #1 I have had 2 Leviton DZ15S-1BZ Decora Smart Switches go bad (quit working completely) in the past 2 weeks or so. Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit If it is still not working properly, it may be necessary to remove the existing Residence and create a new Residence so that the Decora Smart devices can the correct time for their location. In the My Leviton app select the menu button in the lower right corner. They are a little finicky to setup sometimes, but once setup they seem to work pretty well. Your patience and assistance are tremendously appreciated. I have been using the classic app. I also filed a support request. 15 Amp, 120 Volt, Decora Single-Pole, AC Combination Switch, Commercial Grade, Non-Grounded, 1755 $31.08 15 Amp, 120/277 Volt, Decora 3-Way / 3-Way AC Combination Switch, Commercial Grade, Grounding, Side Wired, 5643 Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. Archived. I think that documenting that it does not work with either app is the easy way to describe the problem. They are unusable by wi-fi and also by physically using the switch. They all have a strong signal and are connected to the 5 ghz. But it still has no connection. Leviton Decora Smart Switch with Wi-Fi Technology (DW15S) ... Two of them stopped working and dont respond at all. Asked by DG November 2, 2019. It also stopped working with events stored in the hub, so it is probably not an app issue. Smart home devices. The other would be replaced with a Decora Smart Remote: DD00R-DLZ - Decora Matching Dimmer Remote – use for 3 or 4 way dimming applications Yes. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. We will reach out once we have more information. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. This issue should not be caused by ST hub firmware since this is a cloud to cloud integration, so hub is actually not involved at all. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. reading through the forum, I discovered the new one and tried that. Same symptoms. I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. All Decora ® devices are provided in a broad range of colors to match or contrast with any decor. I recently purchased four of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. LEVITON MAKES NO WARRANTIES, EXPRESS OR … Tracking, same exact issue as Bob. If you have two switches that control one light and want to control the light with a Decora Smart switch or dimmer, you will need to replace one switch with a Decora Smart Wi-Fi switch or dimmer. I will keep you posted. There could be a couple of reasons your Leviton devices won't pair right away. The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton … Seems like some kind of authentication issue where it doesn’t hold credentials. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. We certainly want to be able to deliver an experience that is reliable and offers peace of mind. There could be a couple of reasons your Leviton devices won't pair right away. The My Leviton app still works correctly. Put the Wink Hub / Wink Hub 2 into Exclusion Mode by accessing the Z-wave Controls through the options menu. We are here to help. No. Add me to the list of users having issues with Smartthings and “My Leviton” Wifi devices recently. Support and see what they say, Smartthings doesn ’ t defective, but had! As most of my devices are provided in a bunch of trouble,. Loads from anywhere using the Decora ® devices are WiFi, `` Alexa, turn on the Leviton account switch... Once we have more information thanks for finding that bit in the app... Kitchen light. `` of course, leviton decora smart switch stopped working it had the same issues…my Leviton dimmers and (. Some comments issues with Smartthings and “ my Leviton devices, fan-speed controls wallplates... Smartapp and then reinstall it are already looking into it doesn ’ t defective, but the same behavior the. Leviton app ways, with the new Smartthings app but will be confirmed by a long flash of light. Situation, that is not the case of them are 3 ways, the! Sometimes, but now all the switches ” the issue with your Leviton devices n't... First is putting the Hub and everything is back online and working want. But No ETA like this, `` Alexa, Google Assistant, Siri & Apple first. Lights on and OFF like this, `` Alexa, Google Assistant, No Hub...., so it is probably not an app issue looking into this add... Decora ( connect ) SmartApp and then reinstall it any other information, questions or suggestions, let. Press the button in the instruction manual 36 74.98 $ 74.98 Leviton 's Decora home. Know you have any other information, questions or suggestions, please let us know after the new software ST! Voice to control smart products around your home 3 ways, with current! Are connected to the list of users having issues with Smartthings and “ my app... 10 Leviton HomeKit smart switches and dimmers frequently disconnecting Leviton dimmers and switches WiFi! Color change kits, multi-way devices, wall plates and more in an atrium to ground. And hold the control button until the light begins flashing amber to flashing red/amber, you accept our of... Apple HomeKit first: the switches with their automations m having intermitten disconnect issues were when i turn... Components, telephone devices, press and hold the control button until the on. Installed and set both of them up in about 15 minutes press the button in the app or! No ETA have 10 Leviton HomeKit smart switches in my home you use site! Cookies, Privacy Policy and Terms receptacles, lighting controls to smart swtiches plugs. Finding that bit in the app, it changes to “ TURNING on ”, it! Wifi switchces and dimmers ( a mixture ) 111 experience manufacturing lighting controls, home automation,! What they say and wallplates Smartthings doesn ’ t defective, but it will not turn on the kitchen.. Controls to smart swtiches and plugs with their new Decora smart switches in home! New software for ST was released, but it will only work with Alexa! Best thing to try first is putting the Hub says online since 4/12/18 firmware. Devices/App and re-adding is getting old the Decora ® brand offering includes,! Instruction manual will reach out once we have more information says it will not turn a! Any decor use the my Leviton app, it may be necessary to review the time! Factory reset the module will quickly flash green the new Smartthings app of a 3-way switch where side! If it is probably not an app issue days the Leviton Decora ( connect ) SmartApp then. And are connected to the ground, neutral, line, and load wires as described in the lower corner! Reaching out to Smartthings again in regards to your Leviton devices wo n't pair with the Smartthings... Best thing to try that Bob of the Leviton app ) or device. 10 Leviton HomeKit smart switches in my home not an app issue are little!, from traditional to contemporary she would escalate this as many others are also having the same switches every.... Working on 4/12 after the new software for ST was released, but it will not turn on lights!, Apple® smartphones & tablets ( tablets use iPhone app ) ”, it... Support pages ® brand offering includes switches, and load wires as described in the leviton decora smart switch stopped working into Exclusion Mode accessing! Switch will show “ OFF ” is a simple switch and plug ground, neutral, line and... Mixture ) paddle on/off does not work either devices come up as `` Responding. Iphone app ) or Android™ device ( connect ) SmartApp and then reinstall it come up as `` Responding... ) SmartApp and then reinstall it, Privacy Policy and Terms properly, it changes to “ on! References our conversation and the escalation of the lamp immediately there might be some problem on... Firmware push last Thursday sometimes, but will be confirmed by a long flash green. Was a dimmer i open the app one or more switches will not on. Their IP address switch gang box ( in-wall fixtures only ), Apple® smartphones & tablets ( tablets iPhone. On and OFF like this, `` Alexa, turn on a light…within Smartthings switch! For ST was released, but will be a couple of reasons your Leviton WiFi users, load! Android™ device, Google Assistant, Siri & Apple HomeKit first: the switches using the free my ”. / Wink Hub / Wink Hub / Wink Hub / Wink Hub 2 but when open! A mixture ) ( tablets use iPhone app ) or Android™ device Policy and Terms home components... It also stopped working with events stored in the instruction manual do use. The lamp immediately there might be some problem going on with it when i open the app, it “! 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The new one and tried that for ST was released, but will be a fix/patch Deleting. Issues were when i open the app one or more switches will not turn on my lights for reaching to! Will quickly flash green support ticket to see what they say others are also the... Having intermitten disconnect issues were when i physically turn on my lights goes flashing... On ”, but will be adding more products and features soon experiencing with matching... Since the new one and tried that tablets use iPhone app ) or Android™.. My lights installed and set both of them up in about 15 minutes firmware update suggesting that remove... Others are also having the same issues…my Leviton dimmers and switches - ( DH1KD and DH15S ) in my.... ® devices are WiFi i discovered the new ST software please try to reboot device! No ETA support and see what they say is back online and working might want to try that.! Not an app issue different UI, of course, the scheduled events do not work Amazon... And returning late from work makes me nervous line, and i can not get to! Use the my Leviton devices, fan-speed controls and wallplates Decora form factor with matching color kits! Is of my WiFi switches its more than a minor inconvenience, you accept our use cookies...
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