It's generally better to ask for a refund and repurchase than a replacement when you open a case for Item Not Received,which must be opened within 30 days of estimated delivery date. Report an item that hasn't arrived. If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history, and reach out to your seller within 30 days from the actual delivery date or the estimated delivery date. It's possible that your item may still arrive after you've been issued a refund. We'll make sure you either receive the item you ordered, or get your money back. To be covered by eBay Money Back Guarantee, you have up to 30 days from the delivery date, or estimated delivery date for items not received, to start a request. Weekend and holiday deliveries You have the option of adding a message to the seller. You have the option of adding a message to the seller. Use Tab key to navigate results. If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. Sorry to hear the transaction did not go as smoothly as we would have hoped for you. If the seller offers to give you your money back, they have 2 business days to issue your refund. If your item hasn't arrived yet, the first thing to do is check the delivery information. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. It usually takes 3 to 5 business days for a PayPal refund to go through. Hi Whilst I do like that Ebay put the estimated dates on the listing, someone bought an item by 2nd class post on Monday 6th 2.30pm and even although the Monday 6th was a holiday, the delivery dates on the order details are stated as Thu 9th to Sat 11th. by: goldengirl : Mon Sep 29 18:51:00 2014: Not accurate. Be a fixed-price item. Firstly you need to contact your seller to let them know as they wont see your message here. Get help with an item that hasn't arrived. Most purchases are covered under the eBay Money Back Guarantee. You can find your item's delivery information by selecting it from your recent purchases above, or in your purchase history. And then they���ll usually wait a week even beyond that before requiring a seller response. Once the estimated delivery date has passed you can open an Item not Received case here. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. You can choose to either: Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. That would be another Xx days to wait. Get help with an item that hasn���t arrived. Are you a seller looking to respond to an item not received case? Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Be listed on eBay.com. A buyer can report that they didn't receive an item once the item's latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Once a buyer sends a ���item not received��� request, sellers have 3 days to respond and resolve the issue with the buyer. Contact your seller. In the delivery information, you can: Tip The estimated delivery date shown on your listings is based on the time it takes you to pack and ship items (your handling time), and the delivery or courier services you offer. Many sellers also say eBay displays unrealistic "estimated delivery" dates, especially around the holidays. It's possible that your item may still arrive after you've been issued a refund. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If your item arrives, you can choose to cancel your case. Report an item that hasn't arrived. I have shipped 200,000 media mail parcels, and the estimated delivery date ebay displays for media mail is the earliest possible date of a range of times in which it could arrive. How Accurate Are eBay's Estimated Delivery Dates? However, we're always ready to step in and help. If you're still waiting for your item to arrive, you can check to see when it's due to be delivered. Find many great new & used options and get the best deals for Canadian 1991 Nickel Key Date* Rare & Low Mintage Almost Uncirculated at the best online prices at eBay! If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I have bought a number of items from overseas which have always arrived within the estimated postage time frame. Contact us before open return requst. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. To get started, select the item that's not arrived above, or follow these steps: You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Buying items with eBay Guaranteed Delivery. Let the seller know your item hasn't arrived. Some sellers may also be able to send you out a replacement item, if they have one. eBay won���t even accept the claim until it���s at least a week past its expected delivery date. It���s a wild ass guess based on the very optimistic numbers tossed around by postal systems. Tip If the estimated delivery date has passed and your item has still not arrived, you can open an ���item not received case��� through the My eBay / Order Details ��� You may not open an INR claim early on eBay. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. If your item arrives, you can choose to cancel your case. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Tip Note that not ��� To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. I have been on ebay for 12 years and have NEVER marked an item as delivered. If a buyer opens a request, we'll send a message with all of the details to your registered email address ��� it'll be available in your Messages - opens in new window or tab too. My despatch time is within 1 day. You'll find more information on other measures we've put in place for buyers in our COVID-19 update page - opens in new window or tab. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Note that not all sellers offer replacements. No item was not requiring a signature, and all put in letterbox. So perhaps we can agree somewhere in the middle. If possible, we recommend trying to collect your package from the original address. Estimated delivery date help ... eBay item number: 313282808229. If an Check with a neighbour in case you weren't home when the package arrived and they took delivery of it for you. Item not delieverd on estimated date. Something went wrong. If you did not ��� Not be in a ... 2018, if an order with a guaranteed delivery date arrives late, the transaction will be flagged as "Arrived ... A buyer may report that they didn't receive an item the day after the guaranteed delivery date. It usually takes 3 to 5 business days for a PayPal refund to go through. You'll find more information on other measures we’ve put in place for buyers in our COVID-19 update page - opens in new window or tab. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Hi @awat7622. If the seller has already posted the item, they won't be able to change the delivery address. If they are a good seller, they will contact you soon. That is not a terrible thing. If you didn't get your item, you're covered under eBay Money Back Guarantee. When they do, you'll receive an email letting you know. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Let the seller know your item hasn't arrived. Are you a seller looking to respond to an item not received case? eBay Money Back Guarantee timelines Item not received. Help... eBay item number: 313282808229 order 's delivery information in your purchase history opens. Sep 29 18:51:00 2014: not accurate the listing for full details of their return policy does n't arrive a! That has n't arrived, you can search for items that will by! 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