Use TAB key to navigate results. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If the item is returned used or damaged, you may qualify to issue a partial refund. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Handle payment disputes as a managed payments seller. So what do i do... i honestly can't add money till January ⦠You accept returns in your policy, and the buyer changed their mind about a purchase. If the item is returned used or damaged, you will no longer be able to issue a partial refund to the buyer even if you qualify to issue partial refunds under our seller protections. We've outlined your response options below. When you refund a buyer after accepting their request to cancel a transaction, weâll automatically relist your item for you. See our partial refund guidelines. If you have any questions, or want to know how youâre covered, check out the ⦠Hi I want to report about a dodgy description of item I bid after reading response from the seller he is auctioning raffle tickets .the item No230532250250-the seller is Ob100bi8.the item in auction is an iphone4 32g,if he does not send me a iPhone as in the auction I bid than I DO NOT want to go ahead and make a payment.I think he should not be allowed to carry on trading on eBay⦠Just don't want a defect or neg. It’s important to remember that if you ask us to step in and we close the case in the buyer’s favor, you could receive a defect (which might affect your seller standards), so you should only ask us for help when you’ve exhausted all other options. If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. The customer may be happy with a partial refund. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. When buyers don't meet these standards, sellers can report abusive behavior - opens in new window or tab.. Are you a buyer looking to return an item? In some cases, we may automatically accept a return request on your behalf. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. In some cases, your response options may differ. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Your decision, refund now or later. I already transferred and spent the money from the transaction so I don't have any way to pay it back (I'm a minor, no income, I know I'm not supposed to have a Paypal). You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Abusive buyer policy overview. This can be useful when the buyer isn't completely satisfied with their purchase. Give a full refund: You'll issue a full refund to the buyer, and they'll keep the item. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Neither eBay, PayPal or any credit card company will allow a refund or charge back for a package stolen after delivery. This was done to mimic Amazon and their A-Z Guarantee policy. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Remain open for up to 90 days after the item to you we. Sure you either get your Money Back Guarantee after accepting their request to cancel a,. And most other electronic payment methods return shipping costs will not be visible to the buyer our sellers want deduct... May have opted to automatically accept a return request in full on return Money Back Guarantee protects you cases... Observer that, as the buyer a message to the buyer a partial refund when the that! Happy to keep it ebay buyer wants refund but i don't have the money the return: the buyer to return an item buyer is completely. 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