Required fields are marked *. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. Get travel insurance. If you need help with any problem,please contact us through this form. After one year with no results, Carter reached out to 7 On Your Side. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. Travel RelaxedTravel SecureWhen you have Travel Insured. In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. Tomi informed the lower deck passengers that the cause of their stench was known at the end of the previous (ta && ta.queueForLoad ? But inexperienced cruise passengers sometimes also add a tip on top of the automatic tip. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. Three passengers, one of which was my husband, contracted a bacterial contamination within a 3-day period aboard La Perla. We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. However, we ask that you please do not call Vantage at this time. This is the version of our website addressed to speakers of English in the United States. Here are my strategies for advocating your case. The high seas can be dangerous, and not just in the movies. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. We remain committed to providing our customers with the best possible travel experience and are confident in our ability to weather this storm.. But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. Passengers who tested positive or were exposed to someone who tested positive risked being confined to their cabins. How does he get a Vantage refund? Tomas was very accommodating and tried to assist and comfort all passengers. Help! But there are loopholes, and the reports are released to the public in a confusing way. These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. Its generally a lot of smaller grievances that dont add up to much. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-92629525', '');}, 'log_autolink_impression');Cruise Director that we could expect the country to be closed down, as the Germans take this time to be with family and friends and consider it a religious week. Our cabin was extremely small making it very difficult to maneuver, the bathroom literally miniscule with the strong urine stench and the A/C unit was inadequately sized to sufficiently cool the room. Thats because you are a number. Here are our top 11 causes of financial problems fully explained. This article examines whether Vantage Travel is in financial trouble due to the impact of COVID-19 on the travel industry. 1Is cruising safe?What kind of cruise should I take?How to book a cruiseA few practical tips from a consumer advocateWhat are my rights as a cruise passenger?Whats the international cruise line passenger bill of rights?If my cruise is canceled, am I entitled to a refund?Common cruise problemsSeasicknessCruise ship gotchas they wont tell you aboutHow to complain about your cruiseSmooth sailing ahead? I feel I am being held hostage by O.A.T. During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. We continued to report it every day thereafter. For example, Royal Caribbean says it may, for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the vessel, or substitute another vessel or port of call, destination, lodging or activity. If it does, it owes you nothing for the inconvenience. Henry R. Lewis Anyone get a refund from Vantage Travel for cancelled trip. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. Solo senior traveler in Kathmandu: A bad idea? And if I decided to go, whats the best way to book my vacation? Travel advisor and passenger concern grew in August with the news that Crystal's parent company, Genting Hong Kong, had defaulted on more than $3 billion in debt payments. You can get all sorts of answers to your question. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. The economy and markets are "under surveillance". Tweaking the immortal words of Biggie: no money, mo problems. We call these laundry-list complaints, because they look like, well, a laundry list. Not a week goes by that my advocates dont receive a case from someone who didnt have enough travel insurance and faced a large bill at the end of a cruise. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. Sexual assaults have been a problem on cruise ships since before the Love Boat. BBB Business Profiles are subject to change at any time. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. The fact that the company continues to cancel er, postpone cruises may mean theyre having trouble ramping up again, but of course I dont know for sure. How a company responds to these situations demonstrates their true colors, and provides a good indicator of what you should expect if you do business with that company. Login. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. To ensure that you have a smooth travel experience, you will need to know the requirements for both your specific airline carrier and the country youll arrive in prior to your departure. That can get a little noisy. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. If you have questions about your journey, we encourage you to use the chat function on our homepage. Pros. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. Agents are not free. Washington requires The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. As the global health climate shifts, we will continue to make changes and keep our travelers updated. The dinners were only average at best. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. If my cruise is canceled, am I entitled to a refund? So should you take a cruise this year? The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Masters concern for passenger safety and security and customs and immigration requirements of the port. It explores customer perspectives and And when they do, they are often underreported. Don't call us anymore. Robbery, assault and homicide happen on cruise ships. Vantage Travel is a leading tour operator in the United States, offering travelers a wide range of experiences from luxury cruises to guided tours. Here are some key provisions: The ship may or may not keep the promised schedule. that are a good company relatively higher end. It lets you cancel for any reason and get a credit or, if you cancel because of certain circumstances, including being unable to travel for medical reasons, get a refund. But there are lots of cruise options. Youre dealing directly with the cruise line. Cruise lines are sometimes creative with their offers. As you noted, you bought travel insurance from TripMate. We are either rebooking travelers on another trip or providing a refund. Since mid-March, she said, O.A.T. Is cruising really safe now? Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. A friend who had upgtaded to a "Butler Suite" did not have that option and had to live with her suitcase for the entire journey. "They said, 'Oh, Vantage took this over in, I don't know, October or November. The odds of a devoutly religious family ending up on a rambunctious singles cruise under this scenario? A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. Assault and homicide happen on cruise ships owes you nothing for the inconvenience, many cruise lines instituted quarantine! 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