My goal is to maintain a positive work environment and find a resolution that benefits everyone. Could you see DoorDashs last-mile fulfillment model be applied well and why? I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. SVS IT Solutions is a software and IT development company. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Like Reply Share 4 Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. And maybe what some outsiders have written about us or thought about us. doordash critical thinking interview. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Combo with drink? The food must be delivered hot and fresh within the estimated time. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Joy Huang: Welcome to View From The Top, the podcast. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. What were some lessons that you learned from that class that stuck with you? I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Because when you have lots of activity in the same geography, you have basically the the greatest density of work, if you will, the greatest density of work is what allows you to be more efficient and also achieve a lower-cost way of bringing things to places. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. The grow part of our mission is really exemplified by the marketplace, thats our app. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? 12495. With that, will now turn to student Q&A, I believe that Jenna is up first. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. Lazy people. But thats one half of the goal. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. Christopher Lee for The New York Times. Were missing the measurement of something. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. Maybe they wouldnt happen the same time period that we were working on improving the inputs. Youre listening to View From The Top, the podcast. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. Food delivery requires timeliness, accuracy, and attention to detail. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. What kinds of questions should I expect? But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. 911 dispatchers are the first responder to the emergency. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. This is what I mean by skills. We experienced strong delivery sales out of the gate.. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. In such a situation, I would first gather the required data to understand the root cause. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Nobody thought it was a good idea.. These are not necessarily skills I had. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. We review 5 of our favorite Doordash interview. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. This resulted in a satisfied customer who praised our company for excellent customer service. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Tony Xu: Oh actually I dont have one. We ultimately identified about 20 steps in the process and it really came from doing the work. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. +1, got my DoorDash technical interview today as well. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? I think none of us really had a background in logistics or delivery. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. Joy Huang: Be careful what you wish for, Tony. What could go wrong? Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. As well of thats kind of what we were in startup Garage working on improving the inputs each. My DoorDash technical interview today as well will take years, maybe decades in my mind when the comments out... 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